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		<title>Hands off my Facebook, Boss Lady</title>
		<link>http://knowmediablog.com/2009/07/15/hands-off-my-facebook-boss-lady/</link>
		<comments>http://knowmediablog.com/2009/07/15/hands-off-my-facebook-boss-lady/#comments</comments>
		<pubDate>Wed, 15 Jul 2009 13:07:56 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[blocking]]></category>
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		<guid isPermaLink="false">http://knowmediablog.com/?p=1689</guid>
		<description><![CDATA[Via the Globe and Mail Martha Irvine CHICAGO — Associated Press Last updated on Tuesday, Jul. 14, 2009 02:58AM EDT Ryan Tracy thought he&#8217;d entered the Dark Ages when he graduated from university and arrived in the working world. His &#8230; <a href="http://knowmediablog.com/2009/07/15/hands-off-my-facebook-boss-lady/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via the <a href="http://www.theglobeandmail.com/news/technology/personal-tech/hands-off-my-facebook-boss-lady/article1215937/">Globe and Mail</a></p>
<div id="credit" class="clearfix">
<p id="byline">Martha Irvine</p>
<p id="source-dateline"><span id="placeline">CHICAGO <span>— </span></span> Associated Press <span class="dateline" title="Originally published on Monday, Jul. 13, 2009 12:00AM EDT">Last updated on Tuesday, Jul. 14, 2009 02:58AM EDT</span></p>
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<p><span class="first-letter">R</span>yan Tracy thought he&#8217;d entered the Dark Ages when he graduated from university and arrived in the working world.</p>
<p>His employer blocked access to Facebook, Gmail and other popular Internet sites. He had no wireless access for his laptop and often ran to a nearby cafe on work time so he could use its Wi-Fi connection to send large files.</p>
<p>Sure, the barriers did what his employer intended: They stopped him and his colleagues from using work time to goof around online. But Mr. Tracy says the rules also got in the way of legitimate work he needed to do as a scientific analyst for a health-care services company.</p>
<p>&#8220;It was a constant battle between the people that saw technology as an advantage, and those that saw it as a hindrance,&#8221; says the 27-year-old Chicagoan, who now works for a different company.</p>
<div class="pull inline-img clearfix "><img src="http://beta.images.theglobeandmail.com/archive/00119/Blocked_Office_I_119121artw.jpg" alt="" width="600" height="400" /></p>
<p class="inline-img-caption">In this May 13, 2009, file photo, Jonathan Hutcheson works on his laptop as his iPhone lays beside it at a coffee shop in Columbia, Mo. As more tech-savvy young people enter the workforce, they&#8217;re asking employers to give them more access to social networking and other sites, both for work purposes and when they&#8217;d like to take a break from their jobs.</p>
</div>
<p>It&#8217;s a common complaint from young people who join the workforce with the expectation that their bosses will embrace technology as much as they do. Then some discover that sites they&#8217;re supposed to be researching for work are blocked. Or they can&#8217;t take a little downtime to read a news story online or check their personal e-mail or social networking accounts. In some cases, they end up using their own Internet-enabled smart phones to get to blocked sites, either for work or fun.</p>
<p>So some are wondering: Could companies take a different approach, without compromising security or workplace efficiency, that allows at least some of the online access that younger employees particularly crave?</p>
<p>&#8220;It&#8217;s no different than spending too much time around the water cooler or making too many personal phone calls. Do you take those away? No,&#8221; says Gary Rudman, president of GTR Consulting, a market research firm that tracks the habits of young people. &#8220;These two worlds will continue to collide until there&#8217;s a mutual understanding that performance, not Internet usage, is what really matters.&#8221;</p>
<p>This is, after all, a generation of young people known for what University of Toronto sociologist Barry Wellman calls &#8220;media multiplexity.&#8221; College students he has studied tell him how they sleep with their smart phones and, in some cases, consider their gadgets to be like a part of their bodies. They&#8217;re also less likely to fit the traditional 9-to-5 work mode and are willing to put in time after hours in exchange for flexibility, including online time.</p>
<p>So, Prof. Wellman and others argue, why not embrace that working style when possible, rather than fight it?</p>
<p>There is, of course, another side of the story &#8211; from employers who worry about everything from wasted time on the Internet to confidentiality breaches and liability for what their employees do online. Such concerns have to be taken especially seriously in such highly regulated fields as finance and health care, says Nancy Flynn, a corporate consultant who heads the Ohio-based ePolicy Institute.</p>
<p>From a survey Ms. Flynn did this year with the American Management Association, she believes nearly half of U.S. employers have a policy banning visits to personal social networking or video sharing sites during work hours. Many also ban personal text messaging during working days.</p>
<p>Ms. Flynn notes that the rising popularity of BlackBerrys, iPhones and other devices with web access and messaging have made it much trickier to enforce what&#8217;s being done on work time, particularly on an employee&#8217;s personal phone. Or often the staff uses unapproved software applications to bypass the blocks.</p>
<p>As a result, more employers are experimenting with opening access.</p>
<blockquote><p><span class="dquo ld">“</span> It was a constant battle between the people that saw technology as an advantage, and those that saw it as a hindrance <span class="dquo rd">”</span><span class="citation">— Ryan Tracy</span></p></blockquote>
<p>That&#8217;s what Joe Dwyer decided to do when he started Chicago-based Brill Street &amp; Co., a jobs site for young professionals. He lets his employees use social networking and has found that, while they might spend time chatting up their friends, sometimes they&#8217;re asking those same friends for advice for a work problem or looking for useful contacts.</p>
<p>Kraft Foods Inc. recently opened access to everything from YouTube to Facebook and Hotmail, with the caveat that personal use be reasonable and never interfere with job activities.</p>
<p>Broadening access does, of course, mean some employees will cross lines they aren&#8217;t supposed to.</p>
<p>Sapphire Technologies LP, an information-technology staffing firm based in Massachusetts, started allowing employees to use most Internet sites two years ago, because recruiters for the company were going on Facebook to find talent.</p>
<p>Martin Perry, the company&#8217;s chief information officer, says managers occasionally have to give employees a &#8220;slap on the wrist&#8221; for watching sports on streaming video or downloading movies on iTunes. And he says older managers sometimes raise eyebrows at their younger counterparts&#8217; online judgment.</p>
<p>&#8220;If you saw some of the pictures that they&#8217;ve uploaded, even to our internal directory, you&#8217;d question the maturity,&#8221; Mr. Perry says.</p>
<p>It&#8217;s the price a company has to pay, he says, for attracting top young talent that&#8217;s willing to work at any hour. &#8220;Banning the Internet during work hours would be myopic on our part,&#8221; Mr. Perry says.</p>
<p>But that also means many companies are still figuring out their online policies and how to deal with the blurring lines between work and personal time &#8211; including social networking, even with the boss.</p>
<p>Ms. Flynn, at the ePolicy Institute, says it&#8217;s important that employers have a clear online policy and then explain it. She believes not enough employers have conducted formal training on such matters as online liability and confidentiality.</p>
<p>Meantime, her advice to any employee is this: &#8220;Don&#8217;t start blogging. Don&#8217;t start tweeting. Don&#8217;t even start e-mailing until you read the company policy.&#8221;</p></div>
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		<title>Facebook Is Gaining Ground On Google In Time Spent On The Internet</title>
		<link>http://knowmediablog.com/2008/12/19/facebook-is-gaining-ground-on-google-in-time-spent-on-the-internet/</link>
		<comments>http://knowmediablog.com/2008/12/19/facebook-is-gaining-ground-on-google-in-time-spent-on-the-internet/#comments</comments>
		<pubDate>Fri, 19 Dec 2008 13:56:05 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[statistics]]></category>
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		<guid isPermaLink="false">http://knowmediablog.com/?p=1529</guid>
		<description><![CDATA[Via Tech Crunch by Erick Schonfeld on December 18, 2008 Facebook long ago passed MySpace in global visitors and time spent on the site, but now it appears to be gaining ground on Google. A couple days ago, Facebook released &#8230; <a href="http://knowmediablog.com/2008/12/19/facebook-is-gaining-ground-on-google-in-time-spent-on-the-internet/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://www.techcrunch.com/2008/12/18/facebook-is-gaining-ground-on-google-in-time-spent-on-the-internet/">Tech Crunch</a></p>
<div class="post_subheader_left">by  					<a title="Posts by Erick Schonfeld" href="http://www.techcrunch.com/author/erick/">Erick Schonfeld</a> on  					December 18, 2008</div>
<p>Facebook <a href="http://www.techcrunch.com/2008/06/20/facebook-blows-past-myspace-in-global-visitors-for-may/">long ago </a>passed MySpace in global visitors and time spent on the site, but now it appears to be gaining ground on Google.</p>
<p>A couple days ago, Facebook released some new <a onclick="javascript:pageTracker._trackPageview ('/outbound/www.facebook.com');" href="http://www.facebook.com/press/info.php?statistics">statistics</a> on user growth and engagement on the site. It now has more than 140 million active users, 70 percent of whom are outside the U.S. The number of active users added each month <a onclick="javascript:pageTracker._trackPageview ('/outbound/www.insidefacebook.com');" href="http://www.insidefacebook.com/2008/12/16/facebook-now-growing-by-over-600000-users-a-day-and-new-engagement-stats/">seems to be accelerating</a>, only half are in college, and the fastest-growing demographic is 25 years and older.</p>
<p>There are now 52,000 apps on Facebook, created by 660,000 developers. That’s a serious platform. Some of the user engagement stats were also particularly interesting:</p>
<blockquote><p>User Engagement</p>
<p>* Average user has 100 friends on the site<br />
* 2.6 billion minutes are spent on Facebook each day (worldwide)<br />
* More than 13 million users update their statuses at least once each day</p>
<p>Applications</p>
<p>* More than 700 million photos uploaded to the site each month<br />
* More than 4 million videos uploaded each month<br />
* More than 15 million pieces of content (web links, news stories, blog posts, notes, photos, etc.) shared each month</p></blockquote>
<p>How does this level of engagement compare to other large sites? These are global numbers so let’s start there, with minutes spent on the site, which is the way comScore measures engagement. According to the most recent global data from comScore, which is for October, people spent 33.9 billion minutes on Facebook (up 19 percent from September), compared to 41.6 billion minutes on Google (up 3.6 percent) and 18.5 billion on MySpace (down 2.5 percent). Yahoo is still heads and shoulders above everybody else with 120 billion minutes. And in terms of actual visitors, Google still has nearly four times as many monthly visitors worldwide as Facebook.</p>
<p><img src="http://www.techcrunch.com/wp-content/uploads/2008/12/fbvsgoogvsmyspace-minutes.png" alt="" /></p>
<p>In the U.S., the gap between Facebook and Google in terms of time spent is much closer. ComScore has November data for the U.S., and it estimates people spent 8 billion minutes on Facebook during that month, versus 8.5 billion minutes for Google. MySpace was about double with 16.4 billion (it also had more visitors than Facebook in the U.S., with 75.5 million vs. 50.5 million).</p>
<p><img src="http://www.techcrunch.com/wp-content/uploads/2008/12/myspace-us-2.png" alt="" /></p>
<p>Some might argue that it makes no sense to measure engagement for Google, since it’s stated goal has always been to send people away from its site as fast as possible. But that’s only for search, and even there Google wants to send you away only to draw you back. With its apps and other sites (Gmail, Google Docs, Youtube, Orkut, Google Docs), engagement is most definitely the name of the game, so it is a fair comparison.</p>
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		<title>Is RSS adoption peaking?</title>
		<link>http://knowmediablog.com/2008/12/19/is-rss-adoption-peaking/</link>
		<comments>http://knowmediablog.com/2008/12/19/is-rss-adoption-peaking/#comments</comments>
		<pubDate>Fri, 19 Dec 2008 13:06:21 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - RSS]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[adoption]]></category>
		<category><![CDATA[rate]]></category>
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		<guid isPermaLink="false">http://knowmediablog.com/?p=1521</guid>
		<description><![CDATA[Via Bogging Me Blogging You By Ed Lee On Monday, technology analyst house Forrester released a report that demonstrated consumer adoption of RSS had reached 11 per cent (versus almost 50 per cent of interactive marketers) and wonders: “What’s holding &#8230; <a href="http://knowmediablog.com/2008/12/19/is-rss-adoption-peaking/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://bloggingmebloggingyou.wordpress.com/2008/10/24/is-rss-adoption-peaking/">Bogging Me Blogging You</a></p>
<p>By Ed Lee</p>
<p>On Monday, technology analyst house Forrester released a report that demonstrated consumer adoption of RSS had reached 11 per cent (versus almost 50 per cent of interactive marketers) and wonders:</p>
<p>“<a href="http://www.forrester.com/Research/Document/Excerpt/0,7211,47150,00.html">What’s holding RSS back?</a>” (available to you for just $279.00)</p>
<p>The report, as blogged by <a href="http://www.micropersuasion.com/2008/10/rss-adoption-at.html">Steve Rubel at Micropersuasion</a>, included the following chart:</p>
<p><img src="http://steverubel.typepad.com/photos/uncategorized/2008/10/20/013089700.gif" alt="" width="426" height="220" /></p>
<p>So, with just 3 per cent of the 1,900 U.S. adults who frequently go online and who don’t currently use RSS, “very interested” in using RSS in the future, is RSS as a technology reaching it’s zenith? Is it destined for use by a committed, yet niche audience?</p>
<p>No.</p>
<p><strong>RSS use is only just getting started</strong></p>
<p>RSS may not be used actively by consumers but the people who are design Web sites and online applications sure are using RSS. Look at the 110 million people on Facebook who use RSS via the “news feed” option.</p>
<p><a href="http://bloggingmebloggingyou.wordpress.com/2008/10/24/is-rss-adoption-peaking/">read more&#8230;</a></p>
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		<title>Just How Stupid And Poor Are MySpace Users, Exactly?</title>
		<link>http://knowmediablog.com/2008/12/02/just-how-stupid-and-poor-are-myspace-users-exactly/</link>
		<comments>http://knowmediablog.com/2008/12/02/just-how-stupid-and-poor-are-myspace-users-exactly/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 14:20:38 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[demographics]]></category>
		<category><![CDATA[myspace]]></category>
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		<guid isPermaLink="false">http://knowmediablog.com/?p=1424</guid>
		<description><![CDATA[Via Tech Crunch by Michael Arrington on December 1, 2008 If you thought Randall Stross’ attack on Tesla yesterday was in poor taste, wait until you read what Michael Wolff has to say about MySpace. In a dinner interview with &#8230; <a href="http://knowmediablog.com/2008/12/02/just-how-stupid-and-poor-are-myspace-users-exactly/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://www.techcrunch.com/2008/12/01/just-how-stupid-and-poor-are-myspace-users-exactly-a-look-at-the-data/">Tech Crunch</a></p>
<div class="post_subheader_left">by  					<a title="Posts by Michael Arrington" href="http://www.techcrunch.com/author/michael-arrington/">Michael Arrington</a> on  					December 1, 2008</div>
<p><img class="shot2" src="http://www.techcrunch.com/wp-content/uploads/2008/12/stupid.jpg" alt="" />If you thought Randall Stross’ <a href="http://www.techcrunch.com/2008/11/30/calacanis-rips-ny-times-stross-over-tesla-editorial/">attack on Tesla</a> yesterday was in poor taste, wait until you read what Michael Wolff <a onclick="javascript:pageTracker._trackPageview ('/outbound/www.businessweek.com');" href="http://www.businessweek.com/innovate/FineOnMedia/archives/2008/12/michael_wolffs_1.html">has to say</a> about MySpace. In a dinner interview with BusinessWeek columnist Jon Fine, Wolff says:</p>
<blockquote><p>…if you’re on MySpace now, you’re a [expletive] cretin. And you’re not only a [expletive] cretin, but you’re poor. Nobody who has beyond an 8th grade level of education is on MySpace. It is for backwards people.</p></blockquote>
<p>That’s just part of a much longer interview in which Wolff goes into detail on exactly why he thinks MySpace will go the way of AOL. He also makes some blatantly incorrect statements, such as <em>“All of the growth now in MySpace is international,”</em> which is incorrect. In the last year MySpace has grown about 10% in the U.S., adding 7.5 million monthly unique users to a total of 76.4 million. Non-U.S. users have grown from 45 million to 54 million, a 17% increase. (source: Comscore)</p>
<p>And those comments about MySpace users being poor and uneducated aren’t entirely correct either. Of MySpace’s U.S. users, 52% make more than $60,000 per year, which is far from poor. 23% make more than $100,000 per year. Just 11.6% make less than $25k/year.</p>
<p>Facebook’s numbers are 65% and 33%, respectively, which is more impressive. But MySpace has 30 million more U.S. users than Facebook (76 million v. 46 million), so MySpace’s aggregate numbers are higher. 17.6 million U.S. MySpace users make more than $100,000 per year.</p>
<p>Also true of MySpace users, according to Nielsen: 63% own homes, 86% are registered voters and 28% are college graduates. Facebook has similar numbers.</p>
<p>And a whole lot of people smart enough to <a href="http://www.techcrunch.com/2008/11/20/who-would-have-guessed-blackberry-users-love-myspace/">work a Blackberry device</a> seem to like MySpace, too.</p>
<p>See the graph below for more details.</p>
<p><img class="border" src="http://www.techcrunch.com/wp-content/uploads/2008/12/fbmsstupiditydata.jpg" alt="" /></p>
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		<title>Maybe Canadians Have More Friends</title>
		<link>http://knowmediablog.com/2008/12/01/maybe-canadians-have-more-friends/</link>
		<comments>http://knowmediablog.com/2008/12/01/maybe-canadians-have-more-friends/#comments</comments>
		<pubDate>Mon, 01 Dec 2008 13:00:50 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Social Networks]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[canada]]></category>
		<category><![CDATA[comscore]]></category>
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		<guid isPermaLink="false">http://knowmediablog.com/?p=1415</guid>
		<description><![CDATA[Via the New York Times By ALEX MINDLIN Published: November 30, 2008 Canadian Internet users are far more likely than Americans to use a social networking Web site, according to September figures released by the research firm comScore. That number &#8230; <a href="http://knowmediablog.com/2008/12/01/maybe-canadians-have-more-friends/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via the <a href="http://www.nytimes.com/2008/12/01/technology/internet/01drill.html">New York Times</a></p>
<p>By ALEX MINDLIN<br />
Published: November 30, 2008</p>
<p>Canadian Internet users are far more likely than Americans to use a social networking Web site, according to September figures released by the research firm comScore. That number is consistent with Canadians&#8217; generally heavy use of sophisticated Internet features like online video. &#8220;We joke that it&#8217;s because of those long winter nights up there,&#8221; said Andrew Lipsman, a senior analyst at comScore.</p>
<p>But it also reflects the broader truth that the popularity of such Web sites, and which services are at the top, can vary sharply in neighboring countries.</p>
<p>&#8220;One site may catch on in a certain country, and another may catch on elsewhere,&#8221; said Mr. Lipsman. &#8220;Often it&#8217;s whichever one gained prominence in the early phase of the game.&#8221;</p>
<p>For example, Google&#8217;s Orkut service, which has a third of Facebook&#8217;s traffic in the United States, is the dominant social networking site in both India and Brazil. ALEX MINDLIN</p>
<table style="width: 274.75pt; margin-left: 5.15pt; border-collapse: collapse;" border="0" cellspacing="0" cellpadding="0" width="366">
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<p class="MsoNormal" style="line-height: 115%;"><strong><span style="font-size: 8pt; font-family: Verdana;">Percent Reach for Social Networking   Category in Selected Countries*<br />
September 2008 vs. September 2007</span></strong></p>
<p class="MsoNormal"><strong><span style="font-size: 8pt; font-family: Verdana;">Total Worldwide, Age 15+, Home and Work   Locations*</span></strong></p>
<p class="MsoNormal"><strong><span style="font-size: 8pt; font-family: Verdana; color: black;">Source: comScore World Metrix</span></strong></p>
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<p class="MsoNormal" style="text-align: center;" align="center"><strong><span style="font-size: 8pt; font-family: Verdana; color: black;">Country</span></strong></p>
</td>
<td style="padding: 0in 5.4pt; width: 171pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" colspan="3" width="228" valign="bottom">
<p class="MsoNormal" style="text-align: center;" align="center"><strong><span style="font-size: 8pt; font-family: Verdana;">Percent   Reach </span></strong></p>
</td>
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<tr style="height: 27pt;">
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 27pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: center;" align="center"><strong><span style="font-size: 8pt; font-family: Verdana; color: black;">Sep-2007</span></strong></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 27pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: center;" align="center"><strong><span style="font-size: 8pt; font-family: Verdana; color: black;">Sep-2008</span></strong></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 27pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72">
<p class="MsoNormal" style="text-align: center;" align="center"><strong><span style="font-size: 8pt; font-family: Verdana; color: black;">Point Change</span></strong></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Canada</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">83.9</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">86.5</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">2.6</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Brazil</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">76.0</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">85.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">9.3</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">United Kingdom</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">78.7</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">78.4</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">-0.3</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Mexico</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">67.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">73.0</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">5.7</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Spain</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">63.9</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">70.7</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">6.8</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">United States</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">65.8</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">70.2</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">4.5</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Australia</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">56.5</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">67.5</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">11.1</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Germany</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">45.9</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">65.5</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">19.6</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Italy</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">53.0</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">62.2</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">9.1</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Netherlands</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">55.7</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">61.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">5.6</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Russian Federation</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">36.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">60.7</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">24.4</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">India</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">50.9</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">60.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">9.4</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">France</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">51.4</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">59.1</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">7.7</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">South Korea</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">52.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">58.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">6.0</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Japan</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">56.4</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">55.7</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">-0.7</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">China</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">44.7</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">50.3</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">5.6</span></p>
</td>
</tr>
<tr style="height: 12.75pt;">
<td style="padding: 0in 5.4pt; width: 103.75pt; height: 12.75pt; border: medium 0.5pt 0.5pt none solid solid -moz-use-text-color windowtext windowtext;" width="138">
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana; color: black;">Taiwan</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">48.1</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 58.5pt; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="78">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana; color: black;">42.9</span></p>
</td>
<td style="padding: 0in 5.4pt; width: 0.75in; height: 12.75pt; border: medium 0.5pt 0.5pt medium none solid solid none -moz-use-text-color windowtext windowtext -moz-use-text-color;" width="72" valign="bottom">
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; font-family: Verdana;">-5.2</span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><em><span style="font-size: 8pt; font-family: Verdana;">*Includes countries with a total Internet population of at least 10 million unique visitors in September 2008.</span></em></p>
<p class="MsoNormal"><em><span style="font-size: 8pt; font-family: Verdana;">**Excludes traffic from public computers, such as Internet cafes or access from mobile phones/PDAs.</span></em><span style="font-size: 8pt; font-family: Verdana;"></p>
<p></span></p>
<p class="MsoNormal"><span style="font-size: 8pt; font-family: Verdana;">“For Internet users in Brazil, social networking continues to flourish as a hugely popular activity,” said Alex Banks, managing director of Latin America for comScore. “One likely reason for social networking’s success in Brazil is that its concept of online community closely aligns with the culture in Brazil, which is also centered on a strong sense of community and social activity.”</span></p>
<p>Numbers Via<a href="http://www.comscore.com/press/release.asp?press=2592"> Comscore</a></p>
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		<title>Biggest Battle Yet For Social Networks: You, Your Identity And Your Data On The Open Web</title>
		<link>http://knowmediablog.com/2008/12/01/biggest-battle-yet-for-social-networks-you-your-identity-and-your-data-on-the-open-web/</link>
		<comments>http://knowmediablog.com/2008/12/01/biggest-battle-yet-for-social-networks-you-your-identity-and-your-data-on-the-open-web/#comments</comments>
		<pubDate>Mon, 01 Dec 2008 12:55:08 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[connect]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[privacy]]></category>

		<guid isPermaLink="false">http://knowmediablog.com/?p=1413</guid>
		<description><![CDATA[Via Tech Crunch by Michael Arrington on November 30, 2008 Today’s the day that Facebook makes their big press push for their Facebook Connect service, which was first announced last May. The NY Times has a story giving a broad &#8230; <a href="http://knowmediablog.com/2008/12/01/biggest-battle-yet-for-social-networks-you-your-identity-and-your-data-on-the-open-web/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://www.techcrunch.com/2008/11/30/facebook-google-myspace-data/">Tech Crunch</a></p>
<div class="post_subheader_left">by  					<a title="Posts by Michael Arrington" href="http://www.techcrunch.com/author/michael-arrington/">Michael Arrington</a> on  					November 30, 2008</div>
<p><img class="shot2" src="http://www.techcrunch.com/wp-content/fbconnect11.png" alt="" /><a href="http://www.techcrunch.com/2008/10/28/facebook-connect-launch-scheduled-for-november-30/">Today’s the day</a> that Facebook makes their big press push for their Facebook Connect service, which was <a href="http://www.techcrunch.com/2008/05/09/facebook-responds-to-myspace-with-facebook-connect/">first announced</a> last May. The NY Times has a story giving a <a onclick="javascript:pageTracker._trackPageview ('/outbound/www.nytimes.com');" href="http://www.nytimes.com/2008/12/01/technology/internet/01facebook.html?pagewanted=2&amp;_r=1&amp;ref=technology">broad overview</a> of Connect as well as competing services from MySpace (<a href="http://www.techcrunch.com/2008/05/08/myspace-embraces-data-portability-partners-with-yahoo-ebay-and-twitter/">Data Availability</a>) and Google (<a href="http://www.techcrunch.com/2008/05/09/threes-company-google-to-launch-friend-connect-on-monday/">Friend Connect</a>).</p>
<p>All three services are platforms for third party sites (Digg, Twitter, Citisearch, CBS, whatever) to let users sign in via their favorite social network instead of the normal approach. Some profile information flows with the sign in, which the sites can keep for a period of time. And activity that occurs on the site &#8211; Twitters written, Digg stories voted on, restaurant reviews on <a href="http://www.techcrunch.com/2008/11/18/the-new-citysearch-launches-in-beta-goes-hyper-social-with-facebook-connect/">Citysearch</a>, etc.) can optionally flow back to the user’s activity stream.</p>
<p>What the third party sites get out of these services: easy sign in for users, particularly new users. They can also use the profile data to help users create accounts at their site with little data input. The activity stream information published on the social networks includes links back to their sites. And one of the most interesting features, for Facebook Connect partners: sites can request friend lists from Facebook to help them make more connections on their own services. Digg CEO Jay Adelson <a href="http://www.techcrunch.com/2008/09/22/jay-adelson-hints-that-facebook-connect-is-the-future-of-digg/">recently gushed</a> over the potential of Facebook Connect for his service.</p>
<p>Facebook also gives Connect partners most of the same tools as their application developers to promote their services via the news feed, invites, etc.</p>
<p>But the real value goes to the social networks. These services make users begin to think about their identity in terms of their MySpace profile, or Facebook login as they use it to sign into their favorite services. That makes it even more likely the users will maintain their profiles on those services, add friends, etc.</p>
<p>MySpace in particular wants to own user identities. Their MySpace profile is their name online, which is why they’ve <a href="http://www.techcrunch.com/2008/07/22/myspace-confirms-openid-support-launches-data-availability-on-flixster-and-eventful/">embraced OpenID</a> so completely in recent months. Data Availability and OpenID are two parts to a single strategy.</p>
<p>Facebook is probably less concerned with identity &#8211; there is no branded URL for users, for example. But they do want to own the definitive profile for an individual and, more importantly, their social graph. Knowing who you are and who your friends are is the key to their yet-unrealized business model.</p>
<p>And the biggest win of all is this free flow of data back to the social networks, which quite nicely fills out a user’s profile for advertising purposes.</p>
<p>Facebook is moving ahead alone with Connect, using proprietary standards for login and data sharing. They’ve also <a href="http://www.techcrunch.com/2008/05/15/he-said-she-said-in-google-v-facebook/">prohibited Google</a> from trying to get in the middle of things with their Friend Connect service. MySpace, by contrast, is using mostly open standards in their approach, and is working closely with Google to make sure the services work properly together.</p>
<p>The battle for partners is intense. MySpace announced Twitter as a launch partner, but rumor is that Twitter is actually integrating with Facebook first (there’s no reason they can’t offer both, and they probably will). MySpace also announced Yahoo and eBay as launch partners. To date, though, they’ve only launched with <a href="http://www.techcrunch.com/2008/07/22/myspace-confirms-openid-support-launches-data-availability-on-flixster-and-eventful/">Flixster and Eventful</a>.</p>
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		<title>Reconciling Social Technographics and 90-9-1</title>
		<link>http://knowmediablog.com/2008/11/28/reconciling-social-technographics-and-90-9-1/</link>
		<comments>http://knowmediablog.com/2008/11/28/reconciling-social-technographics-and-90-9-1/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 16:44:04 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[studies]]></category>

		<guid isPermaLink="false">http://knowmediablog.com/?p=1410</guid>
		<description><![CDATA[Via Groundswell by Josh Bernoff Forrester’s Social Technographics surveys show that when it comes to social content 21% of online US consumers are Creators, 37% are Critics (those who react to content created by others), and 69% are Spectators. The &#8230; <a href="http://knowmediablog.com/2008/11/28/reconciling-social-technographics-and-90-9-1/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a mce_href="http://blogs.forrester.com/groundswell/2008/11/reconciling-soc.html" href="http://blogs.forrester.com/groundswell/2008/11/reconciling-soc.html">Groundswell</a></p>
<p>by Josh Bernoff</p>
<p><o:p></o:p></p>
<p class="MsoPlainText"><a href="http://blogs.forrester.com/.shared/image.html?/photos/uncategorized/2008/11/23/social_technographics_ladder_2008_3.jpg" onclick="window.open(this.href, '_blank', 'width=478,height=515,scrollbars=no,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false"><img alt="Social_technographics_ladder_2008_3" title="Social_technographics_ladder_2008_3" src="http://blogs.forrester.com/groundswell/images/2008/11/23/social_technographics_ladder_2008_3.jpg" style="margin: 0px 5px 5px 0px; float: left;" border="0" height="258" width="240"></a><br />
 Forrester’s Social Technographics <a href="http://blogs.forrester.com/groundswell/2008/10/new-2008-social.html">surveys show</a> that when<br />
it comes to social content 21% of online US consumers are Creators, 37% are<br />
Critics (those who react to content created by others), and 69% are Spectators.
</p>
<p class="MsoPlainText">The 90-9-1 principle, recently publicized by <a href="http://www.communityguy.com/">Community<br />
Guy</a> Jake McKee at <a href="http://www.90-9-1.com/">90-9-1.com</a>, says that in a community, the rule of thumb is<br />
that 90% of visitors only view the content, 9% only comment or react to it, and<br />
1% create it.</p>
<p class="MsoPlainText"><o:p>&nbsp;</o:p>This confuses people, and I often get questions about<br />
who’s right. In fact, there is no contradiction between these two statements.<br />
Let’s examine why.</p>
<p class="MsoPlainText">First of all, the 90-9-1 principle applies to a single<br />
site or community. Let’s suppose we are talking about <a href="http://www.tivocommunity.com/">tivocommunity.com</a>,<br />
for<br />
example. 90-9-1 says that 1% of its members create content. But our<br />
surveys<br />
might detect a TiVo community member who just reads the Tivo posts, but<br />
who is an enthusiastic Barack Obama supporter at myBO.com. Forrester&#8217;s<br />
surveys would call her a Creator. But with regard to tivocommunity.com,<br />
Jake’s rule says she’s in the 90% or lurkers. No contradiction, it just<br />
depends on whether you&#8217;re looking at a single site or across all sites.<br />
Since Creators (in the Forrester sense) include people who create<br />
content at any site, they add up to a lot more than 1%</p>
<p class="MsoPlainText">Second, our groups are designed to overlap.<br />
Since we<br />
also identify Collectors (who organize content) and Joiners (who join<br />
social<br />
networks), there’s no strict hierarchy. Some Joiners are Creators, some<br />
Creators are Joiners, but neither group is a subset of the other. (When<br />
creating Social Technographics I attempted to create a hierarchy of<br />
behaviors, but carefully examining the data convinced me that was a<br />
mistake.) So we allow our<br />
categories to overlap. 90-9-1, which examines fewer activities, can<br />
accommodate mutually exclusive categories.</p>
<p class="MsoPlainText">Third, 90-9-1 is a rule of thumb. For example, according to 90-9-1.com,<br />
only 0.16% of YouTube visitors upload content, far less than 1%. A community of Webmasters<br />
will have a lot more contributors than a community of senior citizens. Our<br />
surveys are actual data independent of site-to-site variation. (So I don’t get<br />
to create a nice neat rule, while Jake can.)</p>
<p class="MsoPlainText">What’s it mean? It means that 90-9-1 is a good rule of<br />
thumb for sites, while Social Technographics is a good way to look at<br />
populations. And it also means that you should check the <a href="http://www.forrester.com/Groundswell/profile_tool.html">Social Technographics<br />
Profile of your customers</a> first, to see how many of them are likely to<br />
contribute if you put them in a community.<o:p> <br /></o:p></p>
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		<title>IAB Reports U.S. Online Advertising Almost $5.9 Billion In The Third Quarter</title>
		<link>http://knowmediablog.com/2008/11/25/iab-reports-us-online-advertising-almost-59-billion-in-the-third-quarter/</link>
		<comments>http://knowmediablog.com/2008/11/25/iab-reports-us-online-advertising-almost-59-billion-in-the-third-quarter/#comments</comments>
		<pubDate>Tue, 25 Nov 2008 13:45:53 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[online advertising]]></category>
		<category><![CDATA[statistics]]></category>

		<guid isPermaLink="false">http://knowmediablog.com/?p=1393</guid>
		<description><![CDATA[Via Tech Crunch by Erick Schonfeld on November 20, 2008 The Interactive Advertising Bureau and PricewaterhouseCoopers just released their quarterly report on U.S. online advertising revenues. For the quarter, they estimate online advertising revenues were almost $5.9 billion ($5.865 billion, &#8230; <a href="http://knowmediablog.com/2008/11/25/iab-reports-us-online-advertising-almost-59-billion-in-the-third-quarter/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://www.techcrunch.com/2008/11/20/iab-reports-us-online-advertising-reaches-59-billion-in-the-third-quarter/">Tech Crunch</a></p>
<div class="post_subheader_left">by  					<a title="Posts by Erick Schonfeld" href="http://www.techcrunch.com/author/erick/">Erick Schonfeld</a> on  					November 20, 2008</div>
<p><img src="http://www.techcrunch.com/wp-content/uploads/2008/11/iab-q3-chart.png" alt="" /></p>
<p>The <a onclick="javascript:pageTracker._trackPageview ('/outbound/www.iab.net');" href="http://www.iab.net/about_the_iab/recent_press_releases/press_release_archive/press_release/572194">Interactive Advertising Bureau</a> and PricewaterhouseCoopers just released their quarterly report on U.S. online advertising revenues. For the quarter, they estimate online advertising revenues were almost $5.9 billion ($5.865 billion, to be exact), which is an 11 percent increase from the same quarter a year ago and a 2 percent increase from the second quarter of 2008.</p>
<p><img src="http://www.techcrunch.com/wp-content/uploads/2008/11/online-ad-decel.png" alt="" /></p>
<p><img src="file:///Users/%20Tyler%20Knowlton%20Power%20PC/Library/Caches/TemporaryItems/moz-screenshot.jpg" alt="" /></p>
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		<title>Study: time kids spend online not wasted after all</title>
		<link>http://knowmediablog.com/2008/11/21/study-time-kids-spend-online-not-wasted-after-all/</link>
		<comments>http://knowmediablog.com/2008/11/21/study-time-kids-spend-online-not-wasted-after-all/#comments</comments>
		<pubDate>Fri, 21 Nov 2008 13:29:16 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[kids]]></category>
		<category><![CDATA[online]]></category>
		<category><![CDATA[Study]]></category>

		<guid isPermaLink="false">http://knowmediablog.com/?p=1365</guid>
		<description><![CDATA[Via ARS Technica By John Timmer &#124; Published: November 20, 2008 &#8211; 08:55PM CT There have been a steady stream of worries about the dangers that Internet use could pose to children, and many have dismissed these worries as overblown &#8230; <a href="http://knowmediablog.com/2008/11/21/study-time-kids-spend-online-not-wasted-after-all/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://arstechnica.com/news.ars/post/20081120-study-time-kids-spend-online-not-wasted-after-all.html">ARS Technica</a></p>
<p class="Tag Full">By <a href="http://arstechnica.com/authors.ars/Dr.+Jay">John Timmer</a> | Published: November 20, 2008 &#8211; 08:55PM CT</p>
<div class="Body">
<p><img class="ImageRight Bordered" src="http://media.arstechnica.com/news.media/macarthur.png" alt="" />There have been a steady stream of worries about the dangers that Internet use could pose to children, and many have dismissed these worries as overblown parental concern. The latest group to weigh in is the <a href="http://www.macfound.org/">MacArthur Foundation</a>, best known for handing out the so-called &#8220;genius&#8221; awards. The Foundation has funded a sprawling set of studies that looked into how the US youth population is using the Internet, and has just released a document that ties them all together. Overall, the conclusion is that, at worst, the Internet generally enables the same old social interactions in a new medium; at its best, however, it enables them to participate in something close to a meritocracy, where their age isn&#8217;t a concern.</p>
<p>The new report is based on studies that have been performed over the last several years; the entire list of data sources takes up a large paragraph, but includes over 5,000 observation hours, nearly 700 interviews (both individual and focus groups), diary studies, 10,000 social networking profiles, and more. The authors take what&#8217;s termed an ethnographic approach, eschewing a controlled look at a single facet of behavior in favor of a global picture of how kids are using the Internet.</p>
<p>What they found is that behavior broke down into two general categories: normal social interactions, primarily pursued with other people in the same location, and interest-focused socializing, which tended to occur across wide geographical areas.</p>
<p>In the first case, the social interactions primarily occur with people the kids are already familiar with. &#8220;With these friendship-driven practices, youth are almost always associating with people they already know in their offline lives,&#8221; the authors wrote. &#8220;The majority of youth use new media to hang out and extend existing friendships.&#8221; Texting, e-mail, chat, and even online gaming have simply been integrated into the normal social routine. In fact, the report cites a number of cases where friends in the same room would use some sort of online service to extend the circle of people they could interact with.</p>
<p>For the most part, children are just as protective of this sort of communication as they are with more traditional forms. Just as they would with a phone call, kids want the parents to stay off the line when they&#8217;re socializing. Although many seem to view the emoticons and radical abbreviations used in online chat as a sign that these venues don&#8217;t fully develop social skills, the report says that most online communities have clear social boundaries that kids learn by exploring: &#8220;Youth online communication is conducted in a context of public scrutiny and structured by shared norms and a sense of reciprocity.&#8221;</p>
<p>In fact, online media seem to provide youth the chance to hone their communications skills; many kids described how they were able to take as much time as they needed to craft carefully ambiguous messages (often flirtatious) for posting at places like Facebook.</p>
<p>But parents aren&#8217;t being completely frozen out. Many kids reported using computers (though not necessarily social tools) for interactions with their parents. A number mentioned having set &#8220;family gaming&#8221; hours each week, and the more artistically inclined worked on family projects, such as editing videos of major events.</p>
<p>This sort of activity blurred into the second major social aspect, which is involvement in interest groups. &#8220;Online groups enable youth to connect to peers who share specialized and niche interests of various kinds, whether that is online gaming, creative writing, video editing, or other artistic endeavors,&#8221; the report notes. Since this social circle is defined by interest, membership tends to be geographically diffuse.</p>
<p>In this environment, adults appear to have a key role, in part because participation is often based on expertise. &#8220;On the interest-driven side,&#8221; the authors write, &#8220;we saw adult leadership in these groups as central to how standards for expertise and literacy are being defined.&#8221;</p>
<p>But, once those standards are set, these communities tend to judge members by them, rather than age. As such, youth are able to obtain social currency within these groups in a way they were unlikely to manage in the offline realm. As such, these groups have the potential to significantly enhance the maturation process.</p>
<p>If the report sees significant risks in the explosion of online communications, it&#8217;s that the technology gap may enhance all the other gaps that tend to pop up during the teen years. &#8220;A kid who is highly active online, coupled with a parent who is disengaged from these new media, presents the risk of creating an intergenerational wedge,&#8221; warn the authors. Which, of course, is just an extension of a more general warning: you should not only pay attention to what your kids are doing, you should make sure you know how they&#8217;re doing it.</p>
<h4>Further reading:</h4>
<p><a href="http://www.macfound.org/atf/cf/%7BB0386CE3-8B29-4162-8098-E466FB856794%7D/DML_ETHNOG_WHITEPAPER.PDF">The MacArthur report</a> (PDF).</div>
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		<title>Internet generation smarter, quicker, more tolerant, author says</title>
		<link>http://knowmediablog.com/2008/11/18/internet-generation-smarter-quicker-more-tolerant-author-says/</link>
		<comments>http://knowmediablog.com/2008/11/18/internet-generation-smarter-quicker-more-tolerant-author-says/#comments</comments>
		<pubDate>Tue, 18 Nov 2008 16:54:58 +0000</pubDate>
		<dc:creator>Tyler Knowlton</dc:creator>
				<category><![CDATA[2. New Media Trends]]></category>
		<category><![CDATA[Resources - Statistics + Studies]]></category>
		<category><![CDATA[generation]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[statistics]]></category>

		<guid isPermaLink="false">http://knowmediablog.com/?p=1335</guid>
		<description><![CDATA[Via Parent Central.ca Angela Pacienza November 05, 2008 Today&#8217;s youth are plugged into the world in more ways than one, according to the author of a new book that explores the so-called Internet generation. Don Tapscott says those weaned on &#8230; <a href="http://knowmediablog.com/2008/11/18/internet-generation-smarter-quicker-more-tolerant-author-says/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Via <a href="http://www.parentcentral.ca/parent/articlePrint/531162">Parent Central.ca</a></p>
<p>Angela Pacienza<br />
November 05, 2008</p>
<p>Today&#8217;s youth are plugged into the world in more ways than one, according to the author of a new book that explores the so-called Internet generation.</p>
<p>Don Tapscott says those weaned on the Internet &#8211; people born roughly between 1977 and 1997 &#8211; are more politically savvy, socially engaged and family-centred than society gives them credit for.</p>
<p>&#8220;They are a generation with really strong values of integrity,&#8221; he said of the group, the members of which are between about 11 and 30 years of age.</p>
<p>With the eldest of this group making their way in the workforce and marketplace, Tapscott says it&#8217;s essential that politicians, CEOs, educators and marketers understand how &#8220;Net gen-ers,&#8221; as he calls them, think, act and feel because &#8220;they&#8217;re an unprecedented force of change.&#8221;</p>
<p>To that end, the Toronto-based consultant has written &#8220;Grown Up Digital: How the Net Generation Is Changing Your World&#8221; (McGraw-Hill).</p>
<p>Based on interviews with more than 10,000 young people in 12 countries including Canada and the U.S. done by his nGenera Innovation think tank, the book shows how technology has infiltrated their lives, and how it shapes their decision-making.</p>
<p>He estimates the Internet generation is 81 million people strong in the U.S., or 27 per cent of the country&#8217;s population. That&#8217;s nearly double the size of generation X.</p>
<p>&#8220;This is the first time in human history when children are an authority about something really important,&#8221; said Tapscott, author of a dozen books on the use of technology in society including &#8220;Wikinomics: How Mass Collaboration Changes Everything&#8221; and &#8220;Paradigm Shift: The New Promise of Information Technology.&#8221;</p>
<p>&#8220;Today, the 11-year-old at the breakfast table is an authority on a digital revolution that&#8217;s changing every institution in society.&#8221;</p>
<p>He outlines eight &#8220;norms&#8221; of this generation, such as prizing freedom of choice and customization &#8211; adapting work stations, cellphones and so on &#8211; at work and play. Kids of this era are skeptics when presented with information online and elsewhere, and expect speedy responses when buying items on the web.</p>
<p>The book is chock full of anecdotes and case studies, including why Facebook co-founder Chris Hughes decided to join U.S. president-elect Barack Obama&#8217;s web team.</p>
<p>&#8220;The world has changed. The web has changed,&#8221; Tapscott said, explaining the stimulus for the book, a followup to his 1996 bestseller &#8220;Growing Up Digital.&#8221;</p>
<p>&#8220;Back then there was no broadband, no blogging, no social networks, or Twitter, MySpace or Facebook. The web was a very different beast.&#8221;</p>
<p>Tapscott said his latest research filled him with hope because &#8220;Net gen-ers are smarter, quicker and more tolerant of diversity than their predecessors.&#8221;</p>
<p>Still, he acknowledges there are widespread stereotypes and fears about this group. They&#8217;ve repeatedly been called lazy, unmotivated, dumb and narcissistic, said Tapscott.</p>
<p>&#8220;None of this is supported by the data,&#8221; he said, pointing to IQ scores and college graduation levels to support his thesis.</p>
<p>&#8220;We&#8217;ve always been uneasy about young people,&#8221; but the fact that today they are authorities on all things Internet is &#8220;a real formula for disruption, and for challenging many institutions. We fear what we don&#8217;t understand.&#8221;</p>
<p>Tapscott hopes the book will inspire people in positions of power to change business and teaching practices to take advantage of this group&#8217;s strengths.</p>
<p>He fears the opposite is happening. Instead of learning from youth, workplaces fight them and &#8220;do things like banning Facebook.&#8221;</p>
<p>&#8220;What happens is (Net gen-ers) bump up against Dilbert Inc. and they don&#8217;t like what they see,&#8221; he said, referring to the comic strip about cubicle culture.</p>
<p>&#8220;There&#8217;s a generational firewall that&#8217;s being created within our companies, and as a result there&#8217;s real friction and tension and conflict starting to emerge in workplaces all across North America.&#8221;</p>
<p>And it&#8217;s not the Internet&#8217;s fault. Blaming the web is &#8220;like blaming the library for ignorance,&#8221; he said.</p>
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